Kupr Consulting

The average SaaS business generates 19% of its new Annual Contract Value (ACV) from upselling to existing customers.  Does yours?

See how we can help you

Customer Success Consulting and Training

For any B2B SaaS company Customer Success is vital to your ongoing growth. Your existing client base should be the main revenue driver for the growth of your business. Managing customer churn is just the beginning, you should also be focusing on delivering your clients' outcomes to ensure successful growth. Once you are consistently proving your worth through ROI or business outcomes, retention and expansion will follow.

Consulting

Customer Success Consulting

An audit of your existing team can reveal underlying issues you were unaware of. It often takes an outside perspective to identify these problems.

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Training

Customer Success Training

You might have a couple of specific issues you need help with. Based on years of experience we can show you how to solve them.

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Are You Achieving 101% Net Revenue Retention?

In 2016, it was reported that the average SaaS company had a 101% net revenue retention rate. Any less, and your business has a potential growth issue

revenue retention
engage and increase client retention

Is Your Annual Churn Rate Greater Than 8%?

The average SaaS company reported annual gross revenue churn of 8% in 2016. A number higher than 8% could indicate a serious problem in your business. How are you approaching solving that?

Learn the steps to take when a key advocate leaves your client.

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Customer Success Articles

Customer SuccessEnterprise Touch Points
Make sure you are using the full array of potential touch points to build relationships with your High-Touch Customers.
December 11, 2018
Read
Customer SuccessCustomer Success Leadership as we Move into 2019
As we move towards 2019, Jason Noble looks at the challenges and requirements for Customer Success leaders.
December 4, 2018
Read
Customer SuccessUsing Recency, Frequency, Value as a Customer Health Score.
Track when was the last time, how often and how much value a client gets from using your platform.
November 13, 2018
Read

Events

You'll find us at a number of SaaS and Customer Success events, either speaking or just attending. If you'll also be there, we'd love to say hello.

Success Breakfast London: What Good Data looks like

London
November 28, 2018

SaaStr Europa 2019

Paris, France.
June 13, 2019

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