Do you work with a software company that has a Customer Success department? If so we'd love to get your thoughts on what Customer Success means to you, and what is important.
Not all vendors may have a 'Customer Success' team by name, however this is the team who you deal with on a day-to-day basis. The team you turn to when you need advice and support on how best to use the software. They might be called Account Management/Client Services etc.
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