We believe Customer Success is vital to any B2B SaaS company by being the growth engine of the business. For some companies, existing clients can generate as much as 80% of incremental revenue through expansions and up-sells. However, many companies are still trying to work out what, and how to approach Customer Success.
If you are a SaaS platform going from start-up to scale-up, our consultancy packages are a great way to make sure you can grow your business effectively, through minimising churn, and increasing repeatable MRR. We have a couple of pre-set packages, but also very willing to create bespoke offers.
If you’re starting to think about setting up a Customer Success department or are experiencing challenges with an existing approach, the Full Evaluation will cover all angles of Customer Success to get you on the right track. After understanding your business and challenges, you’ll receive a comprehensive report letting you know what’s currently working, what isn’t and what to prioritise.Read more about the Evaluation package
For those looking to throw everything at getting Customer Success right. Ranging over 3-5 days, we will work closely with you and your team to get right into the details in a number of topics in the Customer Success field. These often include:
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